Delivering on customer expectations is a shared and common goal for laboratories. Whether they are internal or external to your organisation, delighting customers is the ultimate reward for your work. Even when you have documented, implemented and trained procedures,
Originally posted on https://www.exhibitinteractive.co.uk.
Decreased operational costs, increased capacity, and improved cash flow often follows the implementation of a Laboratory Information Management System (LIMS). Many laboratories have realised savings due to the installation or upgrading of a LIMS, an investment that pays off in the form of both hard and soft benefits. The hard benefits improve cash flow while the soft benefits, such as employee morale and customer satisfaction help reinforce them.