Communication is a key part of working as a team, delivering on business objectives, and meeting customer expectations. When you’re working in a laboratory, there are many opportunities to communicate effectively to avoid disappointment.
Laboratory management can be challenging, especially when you try to keep your ducks in a row. With the implementation of a LIMS system, processes can be refined not only to create uniformity in your laboratory but
It’s a question I ask daily; how are you currently managing your QC data?
The last check before test results reach a client is the approval stage. Where test results are formally reported on a certificate of analysis, approval is authenticated by signature. So, what does that signature mean? And what should Lab Managers review before they sign the dotted line?
Many laboratories have yet to make the leap from paper to electronic records such as LIMS. There are usually valid reasons for holding back and maintaining the paper-based system of the dark ages. These reasons tend to be things like “we don’t have the budget”, “we don’t have time to implement a system”, “our lab isn’t big enough to use a system like that” or “why fix what isn’t broken”. While these are all suitable reasons for maintaining a paper-based system,
Assessing your LIMS supplier is a necessary process for laboratories operating in a regulated industry, but it is also considered, in general, good practice. The supplier assessment should be scaled appropriate to the risk, complexity of your LIMS, and the services provided. The assessment is most useful
First let’s address implementing change. This could be considered a lifelong study. I’ll cover this succinctly before moving onto problem solving and the root cause analysis pocket guide providing a simple technique for both. If we get the problem solving bit right then implementing change becomes a whole lot easier.
Most businesses seek to nurture their relationships with clients, but successful businesses enchant their customers. They go above and beyond by creating a magical experience that earns repeat business and referrals. The magic flows when a company creates a good product and provides great service, supporting the client as their business grows. A dynamic company like Broughton Software seeks to meet their clients’ expectations through responsiveness, empathy, anticipation of needs, and honesty. Other practices include accountability, insight, and consistency.